FAQs
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| Q) |
How long does it take for my products to be delivered by ground? |
| A) |
'Ground' service to cities in Canada is (except those within B.C.):
2-day service for those in Alberta and Saskatchewan
3-day service for those in Manitoba
3-5 day service for those in Ontario and Quebec
5-7 day service for those in the Maritime provinces. |
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| Q) |
Where can I find your catalogue? |
| A) |
Our catalogue is available on our website. Login is required for professionals. |
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| Q) |
How do I find out the product ingredients? |
| A) |
Product monograph and list of ingredients is available on our website under search/ingredient/product name. |
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| Q) |
How do I determine the name of a product using the ingredient name? |
| A) |
Please see our website and search for an ingredient by its name. All products will appear that contain that ingredient. |
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| Q) |
What is your cut off time for same day delivery when ordering products? |
| A) |
Orders must be placed before 11:00 a.m. Pacific Standard Time for same day shipping. |
